Isi reporting software

We enhance collaboration by providing actionable data into interactions happening across IM, Voice, Video, and Meetings - both internally and externally. Without this visibility, organizations are reactive and often not prepared for the outcomes they face. Our platforms enable businesses to make real-time decisions that enhance the experience of their employees and customers. We began our journey four decades ago, as a call accounting firm, with a commitment to serve our customers, according to our core values — authenticity, integrity and creativity.

Since then, our industry has changed dramatically as communication technologies have emerged at an ever-accelerating pace. Underlying every communication is a relationship. And every insight we uncover has the potential to strengthen the quality of those relationships for our customers. Valuing these relationships is how we derive meaning at ISI.

Great people are the force behind our success at ISI, and that starts with our leadership team. VoIP brings with it the need and opportunity to manage voice quality. Infortel Select associates QoS metrics like latency, jitter, packet loss, mean opinion score and severely concealed seconds with each call event to provide analysis and aid in troubleshooting of poor quality calls.

Infortel Select includes a robust call rating engine and a variety of organizationally based chargeback reports supporting both variable usage expenses, recurring fixed equipment charges and service fees for organizations wishing to allocate telecom expenses back to the responsible departments, or charge tenants for use of telephony resources.

Infortel Select provides visibility into device usage by associating device type and modality with call events to facilitate trend analysis and track adoption across the network. Infortel Select allows companies to cut operating expenses and avoid unnecessary investment by providing reports and metrics that inform oversight and management of telephony expenses. When organizations are concerned about inappropriate use of corporate telecom facilities and potential fraud, Infortel Select supports employee level tracking of usage thresholds for acceptable use and definable triggers to alert designated recipients of excessive or unusual activity.

Get a constant read on employee activity, workload and coachable metrics to measure and continually take your sales, customer service and help desk staff to the next level.